Customer Success Individual
Job Description
- Client Relationship Management: Serve as the primary point of contact for assigned customers, building strong, trust-based relationships.
- Onboarding and Adoption: Lead new customer onboarding and implementation processes to ensure a smooth and successful start. Drive adoption of our cybersecurity products and services to maximize customer value.
- Strategic Account Growth: Proactively identify upsell and cross-sell opportunities to expand the customer's use of our solutions.
- Renewals and Retention: Manage the renewal process for your accounts to ensure high customer retention rates.
- Customer Advocacy: Act as the "voice of the customer" internally, communicating valuable feedback and insights to Product, Sales, and Engineering teams.
- Product Expertise: Stay current on our cybersecurity platform and articulate its value proposition effectively to customers.
- Performance Monitoring: Monitor customer health metrics and key success indicators (KPIs), reporting on customer outcomes to leadership.
- Business Reviews: Prepare and deliver regular business reviews to clients, demonstrating the value and ROI they are receiving from our solutions.
Job Requirements
- Proven experience in customer success, account management, or a client-facing role within a technology or cybersecurity company.
- Strong understanding of cybersecurity concepts, technologies, and the broader threat landscape is highly preferred.
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and trust with senior-level stakeholders.
- Experience with CRM and Customer Success Management (CSM) software (e.g., HubSpot, Salesforce).
- Ability to understand and manage complex technical environments and product usage.
- Strong analytical and problem-solving skills.
- Familiarity with the Midwest business landscape is a plus
Meet Your Recruiter
Rick Delin
As soon as I graduated from SUNY Oneonta (and proud of it), I walked into a personnel firm and fell in love with Recruiting, but it took 14 more years of business experience before I actually started my own Recruiting career. – That is a longer story, but feel free to ask me any time. What excites me every day about what I do is addressing the hiring challenges businesses face when it comes to recruiting. Often they struggle with the lack of time, technology, tools, or bandwidth to identify the right professional for their opening. The risks of passing on qualified candidates who can make a true impact or wasting time interviewing the wrong candidate, lengthens the time to hire, costing the company significantly. My job is to source the right candidates - the first time - by listening to my clients and advising them on the market to deliver impactful Talent. I hear both sides – what the employer needs and what the individual hopes to gain from a meaningful career change. The win is a happy outcome for the client, the candidate and for me, who orchestrated it. #LIVINGLLOYD
When I’m not reading resumes I enjoy my family as a husband and father of two great kids. I’m also an avid golfer – always striving for my Hole in One – golf is really just like recruiting – working to get that round ball into a round cup!