Sales Administrator
Job Description
- Manage customer accounts and provide exceptional service primarily through email and chat correspondence, with occasional phone communication.
- Process customer orders, updates, changes, and inquiries with a high level of accuracy.
- Monitor order status and proactively communicate timelines, updates, and expectations to customers.
- Investigate and resolve customer concerns, utilizing strong de-escalation and problem-solving skills to ensure positive outcomes.
- Coordinate closely with internal departments including operations, production, shipping, and purchasing to facilitate timely order fulfillment.
- Manage RMA/returns process and execution.
- Track open orders and follow up internally to ensure deadlines and customer expectations are met.
- Maintain accurate customer records and documentation within the ERP system.
- Utilize Microsoft Excel and Outlook to manage reporting, communication, and administrative tasks.
- Identify process improvements that enhance efficiency and customer satisfaction.
- Perform additional administrative and customer support duties as needed.
- 2+ years of customer service, sales support, order management, or administrative experience.
- Strong written communication skills with the ability to professionally correspond with customers via email.
- Experience managing customer expectations and resolving issues in a professional and solution-oriented manner.
- Ability to multitask, prioritize competing deadlines, and remain organized in a fast-paced environment.
- Exceptional attention to detail and follow-through.
- Mature, dependable, and proactive work ethic.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Experience utilizing an ERP system is required – Epicor experience is a bonus
- Calm and composed under pressure with excellent conflict resolution skills.
- Strong organizational and time management abilities.
- Team-oriented with the ability to collaborate effectively across multiple departments.
- Self-motivated, adaptable, and eager to contribute to a positive workplace culture.
- Passion for delivering outstanding customer experience.
- Health Benefits (Medical, Dental, Vision)
- Life Insurance
- 401K + 5% Match
- PTO
- Paid Holidays + 1 Floating
Meet Your Recruiter
Angelina Torres
Talent Associate
Hello - name is Angelina Torres. I recently started as a Talent Associate in the practice area of Business Support/People Operations, but I’m not a newcomer to Lloyd Staffing. Prior to starting my journey as a Talent Associate, I worked closely with Lloyd on the temp side as a field associate for more than 10 years on various assignments. Having the experience temping and understanding the process, I feel that has allowed me to gain a better insight and heightened my ability to assist my candidates throughout their job search! I have an extensive background in Customer Service, as well as the administrative field.
Both of which have allowed me to develop my build relationships along with communication skills to assist with Client Development. I have always believed that communication is the key to every great relationship, whether it be business or personal. I will continue to stand by that belief and apply it to my staffing process here at Lloyd with both clients and candidates!
#LLOYDEMPLOYED
In my spare time I am obsessed with watching Criminal Minds, Law & Order, and Horror Movies
https://www.linkedin.com/in/angelina-torres-6a48684a/