Sales & Client Success Manager
Job Description
Sales Operations Manager – Custom Furniture Design
About the Company
We are a fast-growing, market-leading custom furniture design company dedicated to superior quality, customer satisfaction, and innovative craftsmanship. With a strong reputation for excellence, we are seeking a dynamic Sales Operations Manager to optimize and elevate our sales process.
Role Overview
The Sales Operations Manager will be responsible for ensuring an efficient and effective sales cycle—from accurate quoting to follow-up processes to driving successful closings. This individual will partner closely with sales leadership and the design team to streamline operations, maximize customer satisfaction, and help the company scale with continued growth.
Key Responsibilities
Oversee and refine the quoting process to ensure accuracy, timeliness, and alignment with customer needs.
Implement and maintain effective follow-up systems that drive engagement and conversions.
Collaborate with the Sales team to ensure smooth handoffs and clear communication throughout the customer journey.
Develop metrics and reporting to monitor pipeline health, forecasting accuracy, and deal progression.
Identify and implement tools, processes, and best practices to improve overall sales efficiency.
Support sales leadership with insights and recommendations that increase closing rates.
Train and mentor sales team members on operational excellence, customer follow-up, and process discipline.
Why Join Us?
Be part of a growing, respected leader in custom furniture design.
Work in a collaborative, customer-focused culture.
Opportunity to shape and elevate sales operations in a high-growth environment.
Competitive compensation and benefits package.
Job Requirements
Qualifications
5+ years of experience in Sales or Sales Operations, Sales Management, or a related role, ideally in high-touch, design-focused or custom product industries.
Strong understanding of sales processes, pipeline management, and CRM tools.
Proven ability to improve systems, workflows, and follow-up practices to drive results.
Exceptional organizational and communication skills.
A customer-first mindset with the ability to balance operational efficiency and client satisfaction.
Experience leading and coaching sales teams a plus.
Meet Your Recruiter
Rick Delin
As soon as I graduated from SUNY Oneonta (and proud of it), I walked into a personnel firm and fell in love with Recruiting, but it took 14 more years of business experience before I actually started my own Recruiting career. – That is a longer story, but feel free to ask me any time. What excites me every day about what I do is addressing the hiring challenges businesses face when it comes to recruiting. Often they struggle with the lack of time, technology, tools, or bandwidth to identify the right professional for their opening. The risks of passing on qualified candidates who can make a true impact or wasting time interviewing the wrong candidate, lengthens the time to hire, costing the company significantly. My job is to source the right candidates - the first time - by listening to my clients and advising them on the market to deliver impactful Talent. I hear both sides – what the employer needs and what the individual hopes to gain from a meaningful career change. The win is a happy outcome for the client, the candidate and for me, who orchestrated it. #LIVINGLLOYD
When I’m not reading resumes I enjoy my family as a husband and father of two great kids. I’m also an avid golfer – always striving for my Hole in One – golf is really just like recruiting – working to get that round ball into a round cup!