A Physician Practice Patient Representative is needed for one of Florida's top hospitals. The ideal candidate should be capable of performing the day-to-day functions of the PPR in the practice/medical office, such as answering phones, checking patients in and out, entering charges, verifying insurance, and scheduling complex patient appointments, diagnostic treatments, or surgery. Ensures that all pertinent billing information has been captured and accurately entered into the appropriate computer program for processing and that patient medical records are ready for clinic. Effectively communicates with patients, coworkers, physicians, and the practice manager.

Job Responsibilities:
Greeting and directing patients to examination rooms.
Scheduling patient appointments and making reminder calls.
Informing patients about delays and waiting times.
Obtaining patients’ addresses, contact details, insurance information, and medical histories.
Updating and verifying patient information at every visit.
Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
Receiving and processing cash and credit card payments for medical services rendered.
Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Performing administrative and clerical duties, such as filing paperwork, when necessary.


Job Qualifications:
High School/GED
Typing/Data entry test with a minimum score of 25 wpm.
Complete and successfully pass the Patient Access training course.
Ability to work weekends when necessary.
Basic knowledge of Medical Terminology.
Bilingual (English/Spanish)
Must be vaccinated