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Customer Service Representative
Job Description
Location: Woodbury, NY
Position is Temp to Perm*
Coordinate and schedule IME appointments, ensuring accuracy and adherence to client requirements.
Manage high daily case volume (100–120 cases), maintaining speed without compromising quality.
Communicate professionally with claimants, physicians, legal professionals, and clients to confirm appointments and resolve scheduling conflicts.
Utilize scheduling software and internal systems to maintain accurate and up-to-date records.
Respond to inbound communications (phone, email, chat) promptly and effectively.
Collaborate with internal teams to ensure seamless operations and adherence to timelines.
Follow up on outstanding scheduling tasks or documentation as needed.
Maintain confidentiality and HIPAA compliance in all communications and record keeping.
1–3 years of experience in scheduling, coordination, or administrative support.
Proven ability to manage a high volume of tasks efficiently and accurately
Strong communication skills across phone, email, and chat platforms.
Proficiency in Microsoft Office Suite and scheduling software (experience with systems like CaseWorks, MedEx, or similar a plus).
Exceptional organizational skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Customer-focused mindset with a professional and courteous demeanor.
Meet Your Recruiter
Jeffrey Shapiro
As the Managing Director and Principal Consultant of Lloyd’s People & Workplace community, I’ve spent the last 13+ years as a member of HR Leadership Teams in various workplace settings. Ranging from Hyper Growth (Unicorn) Start-Ups to Large Scale Global Corporations as well as Agency Recruiting and Consulting. Sharing my personal mission, vision, and values affords me the opportunity to make a unique introduction:
Mission: A Peoplecentric approach to putting the possible into practice
Vision: Adapt, react, project, plan, implement, make mistakes, learn...Repeat
Values: Optimism, Objectivity, Empathy, Resilience, Curiosity
These principles have guided me in supporting high performing talent and innovative organizations.
Outside of work, you’ll often find me at a local indie coffee shop engrossed in a psychological thriller, hiking with my family and our golden retriever, or enjoying live music. With over 500+ performances under my belt, my motto is simple: "Know music, know life. No music, no life."
I welcome the opportunity to learn more about you….. while sharing how my industry expertise can add value and help achieve your goals