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UKG Go-Live Elbow Support Analyst (Contract)

Position Summary

We are seeking a UKG Go-Live Elbow Support Analyst to provide onsite support during a UKG Pro WFM (Dimensions) implementation and go-live. The ideal candidate will assist end users during deployment, answer functional questions, troubleshoot issues, and ensure a smooth transition to the new workforce management system.

This is a customer-facing role requiring excellent communication skills, a strong understanding of UKG Pro WFM modules, and the ability to work effectively in a fast-paced go-live environment.

Responsibilities

• Provide "at-the-elbow" support to managers, supervisors, and employees during UKG go-live. 
• Perform biometric enrollment and registration for employees using UKG InTouch DX 4100 and DX 4600 time clocks, ensuring successful fingerprint authentication and device functionality. 
• Troubleshoot biometric enrollment issues, authentication failures, and time clock connectivity problems. 
• Answer functional questions and guide users through UKG workflows. 
• Troubleshoot system issues and determine whether problems are user-related, configuration-related, or technical. 
• Document issues, defects, and enhancement requests using the client's ticketing system. 
• Escalate complex issues to the UKG configuration, technical, or integration teams. 
• Validate reported issues and confirm resolution with end users. 
• Support testing and verification of production fixes during go-live. 
• Communicate status updates and recurring issues to project leadership. 
• Maintain accurate documentation of incidents, resolutions, and knowledge articles. 
• Provide exceptional customer service while working under tight implementation timelines. 

Required Qualifications

• Must have hands-on experience performing biometric registration and fingerprint enrollment on UKG InTouch DX 4100 and DX 4600 time clocks. 
• 2+ years of experience supporting UKG Pro WFM (Dimensions) or UKG Workforce Central (Kronos). 
• Experience supporting at least one UKG implementation or go-live. 

• Provide "at-the-elbow" support to managers, supervisors, and employees during UKG go-live. 
• Assist users with: 
  • Timekeeping 
  • Scheduling 
  • Clocking in/out 
  • Accrual balances 
  • Timecard edits 
  • Shift swaps 
  • PTO requests

• UKG Pro WFM (Dimensions) 
• Kronos Workforce Central 
• DX 4100 & DX 4600 Biometric Registration 
• Fingerprint Enrollment 
• UKG InTouch Time Clocks 
• Timekeeping 
• Scheduling 
• Attendance 
• Accruals 
• End User Support 
• Go-Live Support 
• Issue Triage 
• Customer Service 
• Troubleshooting 
• ServiceNow / Jira