Dispatch/Office Manager
Job Description
- Oversee daily towing dispatch and scheduling operations.
- Coordinate drivers, tow operators, customers, vendors, and service requests.
- Assign calls and jobs based on location, availability, urgency, and operational priorities.
- Monitor active calls and ensure jobs are completed in a timely and efficient manner.
- Manage changes, delays, cancellations, and last-minute service requests.
- Maintain accurate dispatch records, schedules, and operational documentation.
- Serve as a point of escalation for customer or driver issues.
- Ensure effective communication between the office, dispatch team, drivers, and management.
- Oversee the daily workflow and productivity of the office/operations team.
- Provide direction, leadership, and support to administrative and dispatch personnel.
- Establish and maintain efficient office and operational procedures.
- Monitor staffing, schedules, workload, and coverage needs.
- Help train and onboard new offices and dispatch employees.
- Hold team members accountable for performance, attendance, communication, and adherence to company procedures.
- Identify operational issues and implement solutions to improve efficiency.
- Assist ownership/management with day-to-day business operations and special projects.
- Maintain a professional, organized, and productive office environment.
- Handle escalated customer concerns and service issues professionally.
- Communicate with insurance companies, roadside assistance providers, repair facilities, municipalities, vendors, and other business partners as needed.
- Ensure customers receive timely updates regarding service status and estimated arrival times.
- Maintain strong working relationships with drivers, customers, vendors, and internal staff.
- Review and maintain dispatch, job, and service records for accuracy.
- Assist with billing, invoicing, documentation, and related administrative processes.
- Monitor operational metrics and identify opportunities for improvement.
- Assist with payroll/timekeeping verification and other administrative functions as needed.
- Ensure company policies, procedures, and safety standards are consistently followed.
- Previous experience in towing, transportation, logistics, dispatch, fleet operations, roadside assistance, or a similar fast-paced environment required.
- Prior supervisory or management experience is strongly preferred.
- Strong understanding of dispatching, scheduling, routing, and coordinating field personnel.
- Excellent organizational and multitasking abilities.
- Strong leadership and decision-making skills.
- Ability to remain calm and professional in a high-pressure environment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Comfortable working with computers, scheduling/dispatch software, email, and Microsoft Office.
- Ability to prioritize competing demands and make quick, practical decisions
- Must be dependable, accountable, and willing to take ownership of day-to-day operations.
- Competitive compensation.
- Permanent, Long-Term opportunity
- Paid Vacation/PTO
- Opportunity to take on a key leadership role within a growing operation
- Hands-on position with the ability to directly impact daily operations and team performance
Meet Your Recruiter
Angelina Torres
Talent Associate
Hello - name is Angelina Torres. I recently started as a Talent Associate in the practice area of Business Support/People Operations, but I’m not a newcomer to Lloyd Staffing. Prior to starting my journey as a Talent Associate, I worked closely with Lloyd on the temp side as a field associate for more than 10 years on various assignments. Having the experience temping and understanding the process, I feel that has allowed me to gain a better insight and heightened my ability to assist my candidates throughout their job search! I have an extensive background in Customer Service, as well as the administrative field.
Both of which have allowed me to develop my build relationships along with communication skills to assist with Client Development. I have always believed that communication is the key to every great relationship, whether it be business or personal. I will continue to stand by that belief and apply it to my staffing process here at Lloyd with both clients and candidates!
#LLOYDEMPLOYED
In my spare time I am obsessed with watching Criminal Minds, Law & Order, and Horror Movies
https://www.linkedin.com/in/angelina-torres-6a48684a/