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Director Clinical Operations
Job Description
- Clinical Operations Oversight: Manage clinical operations across multiple offices, ensuring adherence to regulatory compliance and standards for maximum productivity.
- Goal Achievement: Drive offices to meet or surpass sales, revenue, and accounts receivable targets, collaborating with site managers and administration.
- Quality Assurance: Implement and maintain quality assurance programs to uphold superior patient satisfaction levels.
- Performance Management: Conduct Quarterly Performance Reviews and participate in Quarterly Business Reviews for practitioners, providing ongoing support and mentoring.
- Continuing Education: Develop annual plans for continuing education to support the professional growth of practitioners.
- Sales and Marketing Coordination: Coordinate sales and marketing efforts to cultivate referral sources and expand revenue streams.
- Financial Management: Assist in managing office expenses and materials to align with or exceed budget projections.
- Regulatory Compliance: Ensure compliance with bloodborne pathogens, OSHA, and other safety and governmental regulations.
- Policy Adherence: Ensure adherence to organizational policies and procedures by all employees, providing necessary resources for success.
- Documentation Management: Oversee accurate documentation records by clinicians, service providers, and employees.
- Reporting: Prepare and present regular operational and financial updates to senior leadership.
- Undertake other duties or special projects as assigned.
Job Requirements
- Consistently meet and exceed organizational expectations.
- Possess strong interpersonal and supervisory abilities.
- Continuously innovate and respond to change effectively.
- Focus on achieving superior outcomes and optimizing work processes.
- Competently manage patient care processes.
- Demonstrate a strong understanding of financial and accounting practices.
- Exhibit high-level attention to detail in all tasks.
- Skilled in Microsoft Suite (Outlook, Word, Excel, PowerPoint), OneDrive, Teams, and SharePoint.
- Bachelor’s degree in science or related field, required.
- Specialty in healthcare administration a plus.
- Minimum three years clinical experience in large-scale hospital or multi-group practice; required.
- Minimum three years of experience in a supervisory experience in a healthcare setting; required.
- Orthopedic product experience, a plus.
Meet Your Recruiter
Chad Kay
Hi, I'm Chad Kay, CPO, and I am Director or Orthotics and Prosthetics Staffing at LLOYD. I have spent the past 20+ years serving the O&P profession in a variety of roles. Starting as a laboratory assistant in high school and working my way up to being a clinical manager in NYC, I have gained a unique perspective of the O&P industry. It brings me great joy to apply this knowledge to now contribute to the advancement of O&P professionals' careers and the staffing needs for the clients whom we serve #LLOYDEMPLOYED.
In my free time, I enjoy spending time with my family at the ice rink, pool, and traveling.
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