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Customer Service/Order Management Specialist

Farmingdale, NY 11735

Posted: 04/27/2026 Employment Type: Permanent Category: Administrative Support Job Number: 262246 Pay Rate: $60,000 80,000

Job Description

Job Title: Customer Service/Order Management Specialist 
Location: Farmingdale, NY (On-Site)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Industry: Heating Equipment / Distribution
Compensation: $60-80K (Based on Experience)

We are seeking a reliable, high-energy professional to join our team in a fast-paced customer support and order management role focused on physical products and parts (NOT services). This is a high-volume, phone-heavy position responsible for providing excellent customer support via phone and email while managing orders, inventory inquiries, returns, and related processes in an ERP/CRM environment.

What You Do:
  • Comfortable in a high-volume phone environment with heavy multitasking and frequent task-switching throughout the day.
  • Strong customer service skills, including:
  • Giving accurate price and availability information to customers over the phone and via email.
  • Answering questions about order status, availability, returns, and general product/support inquiries.
  • Very comfortable with computers and technology; able to quickly learn and adapt to new programs and systems with minimal training.
  • Excellent verbal and written communication skills.
  • Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a busy, transaction-heavy setting.

What We’re Looking For
  • 3+ years of hands-on experience in a manufacturing or distribution/wholesale environment working with physical products or parts (service-based roles or industries do not qualify).
  • Proven experience processing high-volume customer orders, including creating and managing Sales Orders and Purchase Orders.
  • Familiarity with Open Order Reports and regular use of them in daily workflow.
  • Direct experience utilizing an ERP system (e.g., SAP, Epicor, NetSuite, or similar) and/or a CRM platform.
  • Experience handling customer returns (RMA process).
  • Experience performing inventory counts and cycle counts. 

Meet Your Recruiter

Angelina Torres
Talent Associate

  

 

Hello - name is Angelina Torres. I recently started as a Talent Associate in the practice area of Business Support/People Operations, but I’m not a newcomer to Lloyd Staffing. Prior to starting my journey as a Talent Associate, I worked closely with Lloyd on the temp side as a field associate for more than 10 years on various assignments. Having the experience temping and understanding the process, I feel that has allowed me to gain a better insight and heightened my ability to assist my candidates throughout their job search! I have an extensive background in Customer Service, as well as the administrative field.

Both of which have allowed me to develop my build relationships along with communication skills to assist with Client Development. I have always believed that communication is the key to every great relationship, whether it be business or personal. I will continue to stand by that belief and apply it to my staffing process here at Lloyd with both clients and candidates!

#LLOYDEMPLOYED

In my spare time I am obsessed with watching Criminal Minds, Law & Order, and Horror Movies

https://www.linkedin.com/in/angelina-torres-6a48684a/

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About Farmingdale, NY

Ready to take the next step in your career? Explore job opportunities in the vibrant area surrounding Farmingdale, New York! The Farmingdale region offers a perfect blend of small-town charm and big-city amenities, making it an ideal place for professionals seeking growth opportunities. Home to the beautiful Bethpage State Park and renowned art galleries like the Heckscher Museum of Art, Farmingdale boasts a unique culture that celebrates both nature and creativity. Indulge in the local cuisine at authentic Italian restaurants or catch a show at the historic Farmingdale Theater. With easy access to New York City and Long Island attractions, this area promises a rich and fulfilling career experience for job seekers. Start your job search in Farmingdale today!