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Customer Account Representative
Job Description
- Ensure high levels of customer satisfaction by promptly responding to customer inquiries via phone and email.
- Address and resolve customer complaints, ensuring a positive experience and maintaining customer loyalty.
- Develop a deep understanding of our products to effectively answer customer questions and provide accurate information.
- Conduct daily discussions with customers to verify order and account information, ensuring accuracy and efficiency.
- Process customer orders with attention to detail, ensuring timely and accurate fulfillment.
- Assist in inventory management by tracking inventory levels and coordinating with customers to retrieve inventory from the field.
- Collaborate with the Director of Customer Service to identify opportunities for process improvements and implement solutions.
- Lead and mentor a small team of customer service representatives, fostering a positive and productive work environment.
Job Requirements
- A minimum of 5 years of experience in customer service, preferably within the medical device industry.
- Demonstrated responsibility and accountability, with a strong understanding of the strict regulations surrounding product storage and shipping in a medical device environment.
- Proactive problem-solving skills, with the ability to identify and resolve issues efficiently.
- A collaborative team player with a willingness to assist coworkers and contribute to team success.
- A positive and driven approach to work, with a focus on delivering results.
- Proven ability to respond to urgent team needs and adapt to changing priorities.
Meet Your Recruiter
Melissa Matos
Hello – I am Melissa Matos and I love what I do – recruiting in the Healthcare space and putting people to work! I was born in Puerto Rico and raised in New York, then I moved to sunny South Florida 20+ years ago where I’ve been with Lloyd since 2002. I work closely with clients and candidates to understand the talent and career needs of both groups. My bilingual fluency is an asset to positions where a second language is critical to the regional culture and busines demands. Healthcare is one of the fastest growing industries in the U.S.; my searches and placement successes are nationwide. I head up an outstanding group of recruiters focused on the healthcare community. We know we have made an impact on our client’s workforces and are proud of the contributions our healthcare talent has made, particularly during the pandemic. We look forward to a world of wellness! #LIVINGLLOYD
Song I can listen to over & over: Anything by Marc Anthony (Salsa music!)