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Contact Center Agent
Job Description
Location: Uniondale, NY
This person is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client.
This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.
- Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
- Maintains daily contact with the QA department regarding workflow and pending report status.
- Files and archives open and closed cases.
- Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
- Appropriately directs calls to other departments as needed.
- Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
- Assists in resolution of customer complaints and quality assurance issues as needed.
- When necessary, notifies management of any report issues or concerns.
- Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
- Perform other duties as assigned.
- Minimum one year clerical experience; or equivalent combination of education and experience.
- High school diploma or equivalent required.
- Experience in a medical office or insurance industry preferred.
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must be able to adapt to a high-volume contact center environment.
- Must have ability to be flexible within fast-paced dynamic environment.
Meet Your Recruiter
Angelina Torres
Talent Associate
Hello - name is Angelina Torres. I recently started as a Talent Associate in the practice area of Business Support/People Operations, but I’m not a newcomer to Lloyd Staffing. Prior to starting my journey as a Talent Associate, I worked closely with Lloyd on the temp side as a field associate for more than 10 years on various assignments. Having the experience temping and understanding the process, I feel that has allowed me to gain a better insight and heightened my ability to assist my candidates throughout their job search! I have an extensive background in Customer Service, as well as the administrative field.
Both of which have allowed me to develop my build relationships along with communication skills to assist with Client Development. I have always believed that communication is the key to every great relationship, whether it be business or personal. I will continue to stand by that belief and apply it to my staffing process here at Lloyd with both clients and candidates!
#LLOYDEMPLOYED
In my spare time I am obsessed with watching Criminal Minds, Law & Order, and Horror Movies
https://www.linkedin.com/in/angelina-torres-6a48684a/