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Administrative Specialist
Job Description
Job Type: Full-Time
Schedule: Monday-Friday, 8:30 AM - 5:00 PM (Overtime as offered)
- Respond promptly to inquiries from clients or their representatives regarding questions, concerns, or general information requests.
- Use appropriate systems and databases to enter, update, and retrieve client information as needed.
- Maintain communication with the QA department to ensure smooth workflow and timely report status updates.
- Manage case files, including filing, archiving, and ensuring client information is accurate and up-to-date.
- Work independently and collaborate with team members to address inquiries and return cases in a timely manner.
- Direct calls to other departments as needed and perform clerical duties such as typing, filing, and emailing.
- Assist in resolving customer complaints and quality assurance issues.
- Ensure all practices comply with state and federal safety and legal regulations.
Job Requirements
- Minimum of 1 year clerical experience, or an equivalent combination of education and experience.
- High school diploma or equivalent required.
- Experience in a medical office or insurance industry is preferred.
- Proficient in Microsoft Word, Outlook, Excel, and other common software programs.
- Ability to adapt to a fast-paced, high-volume contact center environment.
- Strong organizational skills and attention to detail.
- Excellent communication skills and the ability to handle client inquiries with professionalism.
Meet Your Recruiter
Melissa Matos
Hello – I am Melissa Matos and I love what I do – recruiting in the Healthcare space and putting people to work! I was born in Puerto Rico and raised in New York, then I moved to sunny South Florida 20+ years ago where I’ve been with Lloyd since 2002. I work closely with clients and candidates to understand the talent and career needs of both groups. My bilingual fluency is an asset to positions where a second language is critical to the regional culture and busines demands. Healthcare is one of the fastest growing industries in the U.S.; my searches and placement successes are nationwide. I head up an outstanding group of recruiters focused on the healthcare community. We know we have made an impact on our client’s workforces and are proud of the contributions our healthcare talent has made, particularly during the pandemic. We look forward to a world of wellness! #LIVINGLLOYD
Song I can listen to over & over: Anything by Marc Anthony (Salsa music!)