Description
We are looking for a full-time, on-site Accounts Receivable Specialist to join our team. This role primarily involves collecting, reconciling and applying customer payments, working with the sales team to address and resolve any invoice issues, and maintaining payment documentation. The successful candidate will be a team-oriented individual that values efficiency of collections and accuracy. The Accounts Receivable Specialist will play a crucial role in our finance team, ensuring the smooth operation of our accounts receivable processes and contributing to our financial health.

Responsibilities
• Receive payments (cash and check), reconcile with open invoices, and apply payments appropriately.
• Handle daily deposits process.
• Process credit card payments for customers who keep card information on file (only a select number).
• Collaborate with the sales teams to resolve payment discrepancies, billing issues, and inquiries.
• Work directly with the customer in a professional and courteous manner to collect outstanding invoices or resolve discrepancies in a timely and efficient manner.
• Keep detailed notes on dates, times and contact details for all follow ups.
• Monitor customer accounts for non-payment, delayed payments, and other irregularities.
• Follow up consistently on open invoices, and alert management about any invoices open past the customer terms extended.
• Thoughtfully respond to and assist with customer requests and inquiries.
• Adjust invoices for products not shipped or picked up.
• Generate and analyze weekly and monthly AR reports. Prepare ad hoc reports upon request.
• Assist the Accounting team in resolving any issues that arise from the bank reconciliation process or through day to day operations.
• File sales invoice payment support in a timely manner.
• Manage process for setup of new customers.
• Collaborate with the accounting team and other departments as needed.
• Review invoices to ensure freight costs were properly added, and the appropriate sales tax jurisdiction was applied.
• Work directly with collections agencies when necessary – providing invoice, delivery and follow up documentation and details.
• Undertake additional duties as assigned.

Requirements
• Job must be performed on-site – remote work is not an option.
• Experience with QuickBooks Enterprise required.
• Must be proficient in account reconciliation and payment application processes.
• Polite and courteous attitude with internal staff, management, and customers.
• Strong problem-solving skills and the ability to identify and resolve discrepancies.
• Ability to handle high volume payment applications and customer inquiries during the spring season.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Excel.