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Customer Service Representative

East Setauket, NY 11733

Posted: 08/22/2023 Employment Type: Temp-Hire Category: Healthcare Job Number: 259581 Pay Rate: 18.00

Job Description

We are seeking a dedicated and skilled Customer Service Representative to join our team as a vital point of contact for our customers at a healthcare institution. In this role, you will play a key part in managing patient queries, ensuring seamless appointment scheduling, and addressing concerns with empathy, patience, and professionalism. Your contributions will be essential in maintaining a high standard of patient care and satisfaction.

Responsibilities:
  • Efficiently manage a diverse range of patient inquiries and concerns.
  • Skillfully schedule patient appointments while adhering to high-volume demands, ensuring accuracy and completeness in all data inputs.
  • Verify insurance information and assist patients in understanding their coverage details, providing exceptional service throughout the process.
  • Act as a liaison between patients and relevant departments, appropriately escalating concerns for prompt and effective resolution.
  • Guide patients in navigating our services, resolving their inquiries, or directing them to the appropriate resources.
  • Maintain a professional and courteous phone manner during challenging situations, reflecting positively on our organization's image and commitment to patient satisfaction.
  • Collaborate with cross-functional teams to ensure a cohesive patient experience and contribute to the continuous improvement of our processes.
  • Complete additional tasks and assignments as directed by management, fostering a flexible and adaptable approach to your responsibilities.

Job Requirements

  • Excellent communication and analytical skills. Attention to detail.
  • Ability to meet deadlines.
  • Self-directed and self-motivated.
  • Able to multi-task.
  • Professional phone etiquette.
  • Experience in customer service, particularly in healthcare or related fields, is a plus.

By becoming a part of our team as a Customer Service Representative, you'll have the opportunity to contribute to our mission of delivering outstanding patient care. You'll work in a collaborative environment that values your expertise and dedication, with room for growth and development. If you're passionate about providing exceptional service and making a positive impact on patients' lives, we encourage you to apply.
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About East Setauket, NY

Ready to take your career to the next level? Explore job opportunities in and around East Setauket, New York! Nestled in the beautiful Suffolk County on Long Island, this charming town offers a perfect blend of suburban tranquility and vibrant community life. With proximity to picturesque places like Setauket Harbor and Avalon Park & Preserve, along with cultural gems such as the Gallery North and Theatre Three, East Setauket provides a rich tapestry for both work and play. Indulge in local culinary delights, catch a show at a historic theater, or simply relax in the lush greenery of Frank Melville Memorial Park. Join us in discovering why East Setauket is not just a place to work, but a place to thrive!