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Customer Service Sales Representative
Job Description
- Handle a high volume of incoming calls from patients seeking to place orders or make changes to their profiles.
- Manage calls in a professional and courteous manner, ensuring customer satisfaction.
- Utilize upselling techniques to recommend additional products based on patients' needs.
- Be proficient in handling multiple screens and navigating various software platforms simultaneously.
- Conduct follow-up calls before shipments to confirm orders and address any changes or concerns.
Job Requirements
- Prior experience in DME intake or related field is a must.
- Knowledge and familiarity with catheters and ostomy products preferred.
- Tech-savvy individual capable of navigating various software platforms efficiently.
- Previous experience in a call center or customer service representative (CSR) role, preferably in a remote setting.
- Ability to work independently and as part of a remote team.
- Must be able to report to the main office in Coral Springs, FL, on a quarterly basis.
- Potential for permanent position for the right candidate.
Meet Your Recruiter
Melissa Matos
Hello – I am Melissa Matos and I love what I do – recruiting in the Healthcare space and putting people to work! I was born in Puerto Rico and raised in New York, then I moved to sunny South Florida 20+ years ago where I’ve been with Lloyd since 2002. I work closely with clients and candidates to understand the talent and career needs of both groups. My bilingual fluency is an asset to positions where a second language is critical to the regional culture and busines demands. Healthcare is one of the fastest growing industries in the U.S.; my searches and placement successes are nationwide. I head up an outstanding group of recruiters focused on the healthcare community. We know we have made an impact on our client’s workforces and are proud of the contributions our healthcare talent has made, particularly during the pandemic. We look forward to a world of wellness! #LIVINGLLOYD
Song I can listen to over & over: Anything by Marc Anthony (Salsa music!)