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Customer Service Representative

East Setauket, NY 11733

Posted: 08/22/2023 Employment Type: Temp-Hire Category: Healthcare Job Number: 259581 Pay Rate: 18.00

Job Description

We are seeking a dedicated and skilled Customer Service Representative to join our team as a vital point of contact for our customers at a healthcare institution. In this role, you will play a key part in managing patient queries, ensuring seamless appointment scheduling, and addressing concerns with empathy, patience, and professionalism. Your contributions will be essential in maintaining a high standard of patient care and satisfaction.

  • Efficiently manage a diverse range of patient inquiries and concerns.
  • Skillfully schedule patient appointments while adhering to high-volume demands, ensuring accuracy and completeness in all data inputs.
  • Verify insurance information and assist patients in understanding their coverage details, providing exceptional service throughout the process.
  • Act as a liaison between patients and relevant departments, appropriately escalating concerns for prompt and effective resolution.
  • Guide patients in navigating our services, resolving their inquiries, or directing them to the appropriate resources.
  • Maintain a professional and courteous phone manner during challenging situations, reflecting positively on our organization's image and commitment to patient satisfaction.
  • Collaborate with cross-functional teams to ensure a cohesive patient experience and contribute to the continuous improvement of our processes.
  • Complete additional tasks and assignments as directed by management, fostering a flexible and adaptable approach to your responsibilities.

Job Requirements

  • Excellent communication and analytical skills. Attention to detail.
  • Ability to meet deadlines.
  • Self-directed and self-motivated.
  • Able to multi-task.
  • Professional phone etiquette.
  • Experience in customer service, particularly in healthcare or related fields, is a plus.

By becoming a part of our team as a Customer Service Representative, you'll have the opportunity to contribute to our mission of delivering outstanding patient care. You'll work in a collaborative environment that values your expertise and dedication, with room for growth and development. If you're passionate about providing exceptional service and making a positive impact on patients' lives, we encourage you to apply.

Meet Your Recruiter

Laura Tavarez



Hello, I am Laura Tavarez. I was born and raised in The Dominican Republic, I also spent five years living in Puerto Rico.

In 2001, I decided to move to NYC to further my education after which I began working in the healthcare industry and have remained here now for approximately two decades.  
My undergrad degree is in Health Services Administration, and I have a Master’s in Organizational Management.  Working directly in the healthcare industry has allowed me to network with different groups, practice areas and health systems.  I have first-hand knowledge of the lingo and culture of the healthcare community which translates well into my Recruitment role. Because of my hands-on healthcare experience, I fully understand the needs of the candidates who work in it and the workforce challenges of the employer. I enjoy meeting people and knowing that I am helping them find their dream job or referring a superior new hire. Everyone deserves to be happy at work! #LLOYDEMPLOYED

When I’m not making new careers happen, I enjoy listening to Spanish music and Smooth R&B. I look forward to working with you.



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