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Customer Service Representative

East Setauket, NY 11733

Posted: 03/20/2023 Employment Type: Temp-Hire Category: Healthcare Job Number: 259581 Pay Rate: 18.00

Job Description

About the client

We are the top academic medical facility on Long Island, with 695 beds and a wide range of demanding programs to satisfy the needs of our students' academic and professional ambitions.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience of working with computers.

Job Responsibilities:

Responsible for accurately and efficiently answering and scheduling patient appointments.
High volume appointment scheduling and phone calls.
Obtains, verifies, and inputs all information accurately into scheduling system.
Conducts insurance verification. Provides customer service to patients.
Resolve patient inquiries or escalate them for a solution.
Routes calls to proper departments.
Performs all other duties as assigned by management.

Job Qualifications:

Excellent communication and analytical skills. Attention to detail.
Ability to meet deadlines.
Self-directed and self-motivated.
Able to multi-task.
Professional phone etiquette.

Job Requirements

High School Diploma/GED.
Six (6) months of clerical experience.

Meet Your Recruiter

Antonio Gismundi




Hello, I’m Antonio Gismundi, Talent Associate with LLoyd Staffing. 

I’m relatively new to LLoyd, although not new to Recruitment.  I spent the prior two years as a Healthcare recruiter and now my focus is on recruitment for Business Support and Operations roles.

I handle both direct hire and contract assignments. Like many of the candidates I work with, my background is diverse with previous roles as a Construction Expediter and in Education supporting and advocating for students with special needs.

I think my eclectic work history helps me support candidates who are looking to change careers or explore new, satisfying employment options.  I will listen to your needs and help you find a good employment fit.  #LIVINGLLOYD

I’m about to become a father so I don’t expect to have lots of free time, but when I relax, my hobbies include watching and playing sports. I am an avid Softball player in the summertime and enjoy catching a game at Citi Field in Queens.

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