About The Client

We are well-known for our cameras and binoculars, but we also manufacture a wide range of other products. We are one of the world's leading suppliers of products and solutions based on advanced opto-electronics and precision technologies.

Administrate and manage all aspects of direct order processing. This includes but is not limited to creation of new customer accounts, preparing orders for order entry, obtaining, and reviewing appropriate customer quotes, follow-up of orders in-house for timely delivery, assisting with A/R issues as required, and reporting. Provide timely customer support and answer incoming calls and emails from customers and sales representatives.

Job Responsibilities:

• Receiving and processing purchase orders.
• Preparing and submitting sales transaction invoices.
• Verifying orders, including customers, personal information, product information and payment details Contacting customers by phone or email to answer queries and obtain missing information.
• Maintaining and updating sales orders and customer records.
• Compiling weekly sales report projections.
• Expediting orders through all necessary departments for order preparation and expediting
• Direct feedback from customers to relevant departments.
• Identifying and updating new products to add to open orders.
• Rectify account receivable issue and reply to accounting inquiries.
• Handle shipping issues.
• Handle all necessary responsibility for a return product request.
• Update and maintain opportunities in Sales Force.
• Support the sales department with other administrative tasks, if requested.

Job Requirements:

• High school diploma or GED.
• An associate’s or bachelor's degree in business administration or similar preferred.
• Previous experience in sales administration, or a similar role.
• Exceptional interpersonal and customer service skills.
• Experience with industry software such as SAP, Salesforce, and Microsoft Office.
• Advanced knowledge of administrative recordkeeping.
• Familiarity with sales reports and sales records.
• Proficiency with word processing and spreadsheet software.
• Excellent written and verbal communication skills.
• Excellent organizational skills and time management